Terms of Service — Empire Overseas Education

1. Acceptance of terms

By accessing our website or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services. These terms apply to all users including prospective students, enrolled students, agency partners, and visitors.

2. Our services

Empire Overseas Education provides study abroad counselling, university matching, application support, document preparation, and visa guidance services. We connect students with universities across our study destinations. We do not guarantee admission to any university or visa approval — final decisions rest solely with universities and immigration authorities.

3. User accounts

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information during registration and keep it up to date. You may not share your account with third parties or use another person's account without authorisation. You must be at least 16 years old to register; users under 18 require parental or guardian consent.

4. Your information across Empire brands

Empire Overseas Education is one of several brands in the Empire group, alongside EmpireO.AI, Learn With Empire and our recruitment platform. By accepting these terms and verifying your email address, you consent to those brands reusing profile details and documents you have already given us, so that you are not asked to supply the same information again when you use another Empire service. This consent also covers brands the group launches in future. Section 5 of our privacy policy sets out exactly which details and documents this covers and how to withdraw your consent; withdrawing it does not affect your access to our services.

5. Counselling and application services

Upon engaging our services, you receive personalised counselling and support for your study abroad journey. Initial consultations are free. Fees for application support, document preparation, and visa guidance are communicated clearly before any paid service begins. We provide a detailed breakdown of all costs upfront with no hidden charges.

6. No guarantee of admission or visa

Empire Overseas Education provides guidance and support, but we do not guarantee admission to any university or approval of any visa application. Final admission and visa decisions are made by universities and immigration authorities respectively. We will always provide honest assessments of your chances and will not encourage applications where we believe they are unlikely to succeed.

7. Fees and refunds

Service fees are agreed upon before any paid service begins. Fees paid for services already rendered (counselling sessions, submitted applications, prepared documents) are non-refundable. If a service cannot be completed due to reasons on our part, a pro-rata refund will be offered. All fees are stated inclusive of applicable taxes.

8. Intellectual property

All website content — including text, graphics, logos, and software — is the property of Empire Overseas Education or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written consent.

9. User-generated content

You may post reviews or comments on our platform. By doing so, you grant Empire Overseas Education a non-exclusive, royalty-free licence to use, display, and moderate that content. You are responsible for ensuring your content does not infringe third-party rights or violate applicable laws. We reserve the right to remove content that violates our community guidelines.

10. Prohibited conduct

You may not use our platform to: share account credentials; attempt to access other users' accounts; provide false information in applications or documents; transmit malware or conduct unauthorised automated access; or engage in any activity that disrupts the platform or harms other users.

11. Limitation of liability

To the maximum extent permitted by law, Empire Overseas Education shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including rejection of university applications or visa applications. Our total liability for any claim shall not exceed the fees paid by you in the 3 months preceding the claim.

12. Governing law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Changes to terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance. We will notify registered users of material changes via email with at least 14 days' notice before the changes take effect.

14. Contact

For questions about these terms, contact legal@empireoe.com or write to Empire Overseas Education, Dubai, United Arab Emirates. For privacy-related questions, contact privacy@empireoe.com.